My Family Dentistry Staff Profile: Angela Pepin

MyFamilyDentistryWeb-45As the Patient Concierge, Angela is the first contact for almost all of our patients. From the first call to the last visit, she takes care of our patients and goes out of her way to make them comfortable. She fields your questions, listens to your stories, and asks about your weekend – and she loves it!

According to Angela, the best part of her job is that she gets to build relationships with the patients. Whether it’s a new project or a new baby, “you get to know people. You get to know what’s going on in their lives, even if we only get to see them twice a year!”

Originally from northeastern Arkansas, Angela came to Knoxville in 1991 to attend Crown College. August marks her 4-year anniversary at My Family Dentistry.

When she’s not in the office, Angela and her husband of 17 years are usually busy transporting their three children to and from sporting events. Her kids, ages 14, 11, and 9, participate in soccer, volleyball, basketball, and baseball. In her free time, Angela loves to read. Her favorite way to relax is to find a sunny spot and crack open a mystery novel.

And now, the questionnaire:

What makes My Family Dentistry special?
“We all go out of our way to make people feel comfortable… It’s why people come to our office, because they feel like a part of the family”

How can dentistry change people’s lives?
“I think about the people who have come in here and had issues with their teeth that keep them from being involved with other people, or it changes the way they interact with them… a new smile can give them the confidence they need  do things in life that they may not have had the courage to do before.  A fabulous smile CAN change your life!”

Favorite thing about Knoxville:
“I like that we live in a city with urban areas… but then 10 minutes out, you can be in the mountains”

Favorite flavor of ice cream:
Moose tracks (but she likes them all)

Favorite sitcom series:
It’s a tie between The Cosby Show and Mad About You

Best scar story:
Let’s just say it involves a table saw and leave it at that (but don’t worry, she’s fine!)

Favorite summertime activity:
“I love to just sit in the sun and read a book, or go up into the mountains and play in the water”

Do you love coming in to My Family Dentistry and seeing Angela’s smiling face? Let her know in the comments below!

Keep an eye out for future employee profiles! We’ll be posting them once a month.

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