Patient Testimonials Powell, TN | My Family Dentistry

I love coming to this practice because there’s a sense of peace here. They’re very comforting, very warm. They care about you personally and things that are going on in your family with your life. Dr. Mullins is a perfectionist and does excellent work, and that’s basically why I’m here.

I would say the practice stands apart just in the professionalism and the work, the quality of work that they do from the cleaning to the aesthetics, the crowns, and, again, the personal touch. We’re in a world today that there’s just so much negativity out there, but it’s nice to know that somebody cares about what you’re going through and even pray with you.

I had some pretty complicated issues and Dr. Mullins was starting his practice, and I wanted to come to somebody that was up on the latest procedures. Dr. Mullins’ chairside manner is very friendly. The quality of care that I’ve received here is excellent. Everything that I’ve needed to have done, he’s been able to do.

I would recommend Dr. Mullins to any of my friends, anybody that I knew personally, or anybody that I didn’t know personally because I just think it’s wonderful. I was probably considered a high-risk patient. I was 70 years old when I started having a lot of my work done. It was complex and complicated, but Dr. Mullins was willing to take my case. I was grateful that he did.

There’s a lot of things that stand out about this practice. I think the way they work together makes you feel that you’re important and their attention to detail. I just think the practice itself altogether, the staff. I would say when I first started coming here I was like, wow, I’ve never seen a dentist take so much time explaining things. The things that he offers is so much more than most average practices. Fantastic. I mean, he…you know, when you first meet him or he first comes into the room, he’s always asking how your day’s been and what have you been up to.

I think the greatest thing is they know me personally. And then every time I come in, they’re always either asking about my son or asking about my family or they remember things that I’ve told them in the past. And that’s that’s kind of rare. I think they’ve clung to things I’ve said because they’re compassionate about it.

I remember one time coming in and I was frustrated because I had broken a crown and it had been like a couple of times I had done this. And I was just like, what is going on with me? I just remember the way he came in. He pulled up the chair. He said, let me hear it. What’s going on? As I proceeded to tell him everything that was going on in my personal life, we realized clenching the teeth and things I was doing at night was creating some of that. But I just like the way he approached that whole scenario. I think it’s amazing. And I had not had that before with a dentist, especially.

It’s neat that he has My Family Dentistry because when I come here…I came here so much that they said, “We’re going to put you on payroll,” because I was getting so many things done. And I honestly made relationships with every one of the staff. So when I think of them right off the top of my head, it’s like my family. I can come in and be myself, say things, share with them what’s going on in my day, share. They share with me what’s going on in their day. So that’s one of the first things that pops in my head.

I came to see Dr. Mullins just for my regular six-month checkup. So I said to him, “My top teeth were almost touching my gums on the bottom in the front. What are we going to do about this?” Came to the idea that the only way to fix my teeth was I was going to have to wear braces. With Dr. Mullins and Dr. Price, my orthodontist, and Dr. Johnson, my oral surgeon, we set out moving my teeth and fixing my bite so that my teeth could be restored. Once my teeth were moved to where Dr. Mullins said that he wanted them to be, then he started restoring my teeth.

Today, I can eat anything that I choose to. I didn’t dread coming because it was a process we were going through. And even though it was difficult, it was still easy to come for my appointments because I know that they were trying their best to help me. I would not hesitate to recommend Dr. Mullins to fix your problem. Number one, he knows what to do, and he knows how to do it.

Yes, I know it might be a vision that he has, but the patient has to trust that they’ll end up, in the end, where they want to go and that when all the procedures are finished, then the problem will be corrected.

One of the things I was having trouble with is, well, it was because mainly I’m aging. And so I had never had braces. I always wanted straighter teeth. But I noticed as I was aging, a lot of my teeth were doing different things. I just chose Invisalign because that’s something I had always wanted to do. And as I aged, I wanted a more youthful smile. And he had advised me properly.

And the more that I looked back on that, I thought he was exactly right. Do it right instead of try to force-fit something. You would set up the scheduled visits. They would adjust everything. Your new retainers would come in. They’d send you home. But they kept track of how the movement was taking shape, and was it on target. I would say it’s so simple. It’d be crazy not to do it. You know, Invisalign, you don’t have the old braces that people used to have. It’s a retainer. And as long as you’re disciplined with the process, it’s so easy.

My problems were more the function of chewing and being able to eat properly. The veneers I needed were just from where my teeth maybe had to be moved around or had to be shaped. Dr. Mullins just primarily decided where he needed to do veneers, whether he needed to do caps, or whatever he needed to do to restore my teeth.

I came in I think about three or four times and they would do six, seven at a time to do…whether it was a veneer cap or whatever. So we just systematically went about getting them all replaced to where they needed to be permanently. Part of my motivation for having my teeth fixed was I witnessed my father, for the last five or six years of his life, not being able to eat. And so I didn’t want to experience what he experienced. So I came asking Dr. Mullins what can we do to fix my teeth.

Now that they’ve all been corrected for about three years now, I don’t really think about it. They function like they are supposed to. I can eat whatever I want. I have Dr. Mullen’s to thank for that. I tell him, you know, “The only reason I can eat today is because of you.”

My father was in the military, so growing up, I had multiple, multiple dentists. I was kind of patched and pieced together. I was not blessed with strong teeth. Once I came here, it was one of those that he assured me no matter what, we could fix it big or small. One day when I was eating lunch and bit down and my whole front tooth took a big chip out of it.

I called Tim. Met me the next morning at the office to patch me up because I had to be in front of people so that I would still be professional looking to do my job. If you are looking for a new dental home, I would want you to come in, just kind of look at the facility, how beautiful, clean it is, talk to the staff, etc. If you interview them, I think you’ll feel the same way. And you’ll feel a comfort level immediately, and there’s kind of that gut feeling. I would tell anybody come and try it out for yourself.

My father used to be a patient here with Dr. Mullins. And my father was a four-star general. He had been through multiple dentists, etc. And my dad had Alzheimer’s. Dr. Mullins treated him. They took time. They helped him in. They showed him where the bathroom was. They took such wonderful care.

Back during COVID, my father ended up with COVID. And the doctor had actually called me while I was here about to go back for my cleaning. They prayed with me, they checked on my father, all the above. And then the same thing. I was scheduled to come in and start some of my restoration, some of my dental work. He had recommended an orthodontist that he could work with to get me where we needed to change my bite to help protect my teeth where I was grinding them so much. I had just come out of braces. We were ready to start the restoration and I had a breast cancer diagnosis. They started praying for me. And it was all about my well-being, my care. It wasn’t about my teeth at that point in time. That could be taken care of later on down the line. We had a bigger challenge we needed to face right now. So there’s not just one thing that comes to mind, there’s multiple things that come to mind. Absolutely.

My son is now 22 years old and he had a brain aneurysm when he was 11 days old. Jackson cannot open his mouth very far and so it’s very difficult to get to those back teeth to really work on. When he was younger he would have to go to John’s Hospital, be sedated to do dental work. And so as he started getting older they said, you know, “Let’s get to know Jackson. We want him to get to know all of us and so he feels comfortable, he just feels like he’s a part of the practice.”

So Jackson started coming with me. My husband also started coming. We had gone to separate dentists in the beginning, we were all going to different dentists. And so now it’s a whole family affair, we all come together. They did everything they could to accommodate us in the beginning. So they would schedule our appointments where my husband would be getting his teeth cleaned, and then Jackson would be getting his teeth cleaned while I was sitting there with him just to make sure he was comfortable. And then while I was doing mine, my husband would be with him. And now Jackson could care less. He just goes straight in, gets in the chair, doesn’t need any of us, asks all the questions, “Do I have any concerns?”

You know, they’re very, very aware of everything. And as far as my father having Alzheimer’s during COVID, he needed to come in. They were right there to help support with whatever he needed also. It seems like that’s the approach all the way across. They reach to every family member no matter if it’s the grandfather, the parent, the child. It’s a full family approach and they genuinely care.

I had reached an age in my life, I was always kind of a teeth grinder and it’d give me headaches. I’d clench at night or pop my teeth and I was breaking crowns. Well, I also noticed that I was kind of…they were shortening. Naturally, everybody wants to stay youthful and they’re trying to do the right things for themselves, and I was always particular about oral hygiene anyway and how the smile looked and my gums and all those things.

So they explained everything to me, I went home and I’d ponder on it, and I was mainly after trying to change my smile, but part of it was because, yeah, I had done a lot of damage to my teeth. Through counseling sessions with him and the things that he showed me could change, especially with the equipment, taking pictures, showing what they would move to be and look like and, “If we lengthened your teeth, this is what your smile would look like,” when you have that in front of you, it’s like, okay, now I’m seeing a picture of what I’m going to look like if I were to make that reconstruction. Amazing.

Like I said, at that age, I thought, I think it would add years of youthful years, you know, if I did that. Again, I’m breaking my teeth right and left, so what a better way to fix both, right? Now that I look back, I thought, that’s a no-brainer because it just offered so much to exactly what I was after. The smile, look, the length of my teeth, the fractures aren’t there, everything, and I get compliments all the time.

Sit down with them and go over it because they have an entire plan. I mean, even if it’s a finance plan, a plan whether it be a partial reconstruction, there’s so much that they can do based on what they’re after.

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Check Out Our Glowing Patient Testimonials in Powell

Hear Why Our Patients Love Us

Over 400 5/5 Star Reviews on Google

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